Privacy Policy | Flushingttdetoxi

Flushingttdetoxi (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please refrain from using our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you contact us, enquire about our programs, register for sessions, or interact with our website.

1.1 Information You Provide Directly

Full name and contact details (email address, phone number)
Workplace or organisation name
Enquiry content and messages submitted via our contact form
Billing and payment information (processed securely through our payment provider)
Preferences and feedback relating to our programs

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages viewed, time spent on pages, and navigation paths
Referring URLs and search terms
Device type and screen resolution

This information is collected using cookies and similar tracking technologies as described in our Cookies Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide information about our programs
To register you for and deliver exercise sessions and programs
To process payments and manage billing
To send you program updates, scheduling changes, and relevant service notifications
To personalise session content based on your stated preferences
To improve our website, services, and user experience
To comply with legal obligations under Australian law
To detect, prevent, and address technical issues or fraudulent activity

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis for Processing

We process your personal information on the following grounds:

Consent: Where you have provided explicit consent, such as when submitting our contact form or subscribing to communications.
Contractual necessity: Where processing is necessary to fulfil our obligations under a service agreement with you.
Legitimate interests: Where we have a legitimate business interest, such as improving our services, provided this does not override your rights.
Legal obligation: Where processing is required to comply with Australian law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, email delivery services), who are contractually bound to keep your information confidential.
Legal requirements: If required by law, court order, or governmental authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity subject to the same privacy protections.
Protection of rights: Where disclosure is necessary to protect the rights, property, or safety of Flushingttdetoxi, our users, or the public.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is typically retained for up to three years. Active program participant data is retained for the duration of the program plus two years. You may request deletion of your data at any time (see Section 7 below).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

Encrypted data transmission using HTTPS/TLS
Access controls limiting who can view personal data
Regular security reviews and staff training
Secure password policies and multi-factor authentication where applicable

While we take all reasonable precautions, no method of data transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent at any time, where consent is the basis for processing
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to all requests within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect analytical data. For detailed information about the types of cookies we use and how to manage them, please read our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including map services and external resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are intended for adults in a workplace context. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. International Data Transfers

Some of our service providers may be located outside Australia. Where personal information is transferred internationally, we ensure appropriate safeguards are in place in compliance with the Australian Privacy Principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Flushingttdetoxi
34-44 River St, South Yarra VIC 3141, Australia
Phone: +61 3 9826 0922
Email: welcome@flushingttdetoxi.world